The following Terms and Conditions govern the purchase agreement between Petali&Sorrisi and the Customer, establishing reciprocal rights and duties.

1 Contract

1.1 The purchase contract between the buyer and Petali&Sorrisi is governed by the following conditions of sale in effect at the time of purchase. Other conditions of sale are not valid unless expressly authorized by Petals & Smiles

2 General Conditions of Sale

2.1 The contract between Petali&Sorrisi and the Customer shall be concluded with the acceptance, even partial, by Petali&Sorrisi. This acceptance is automatic, unless otherwise communicated to the client. By placing an order in the manner provided, the Customer declares to have read all the information provided to him/her during the purchase process, and accept the general conditions and payment described below.

2.2 The Customer undertakes and accepts, once the “on line” purchase procedure is complete to:

- print and keep these general conditions, which, however, has already been seen and accepted as a compulsory step and that in order to fully satisfy the conditions laid down in Articles. 4, 5, 52 and 53 of Legislative Decree no. N ° 206/2005.

2.3 It is absolutely prohibited for the purchaser to communicate false data to third parties or false entities, the registration process is required to provide the customer with the procedure for the execution of this contract. Petali&Sorrisi reserves the right to prosecute any violation or abuse for for the protection of its’ consumers.

2.4 The Customer is not entitled to damages or compensation, direct or indirect damages/liability to persons and / or property, caused by lack of acceptance or avoidance, partial or in full. As well as for any delay not attributable to Petali&Sorrisi.

3 How to Purchase

3.1 The Customer may only order products presented in the electronic catalogue of Petali&Sorrisi at the time of the order and viewable online at www.petali &, as described in the relevant data sheets. It is understood that the image and the description of products may not be fully representative of its features but differ in colour, size, accessories and / or description.

3.2 By placing an order, the customer sends to Petali&Sorrisi an order to purchase the product or products. By sending of the purchase order, you consent to receive from Petali&Sorrisi, subsequent communications aimed exclusively at the conclusion and execution of the sales contract. The correct order is confirmed by Petali&Sorrisi by reply by e-mail, sent to the email address supplied by the customer. The response is generated automatically by the system and can not be considered in itself acceptance of the order, but only confirmation of receipt of the same. This confirmation message will contain date and time of execution of the order and an ‘Order Number’, to be used in any further communication with Petali&Sorrisi. The message will include all the data entered by the customer who agreed to verify the validity and communicate any corrections, as described in this document.

3.3 reserves the sole right to accept the proposed purchase by the customer. In the case of non-acceptance, Petali&Sorrisi shall promptly notify the Customer by e-mail.

3.4 The term “available” at the time the product is viewed purely indicative, given the

possibility of multiple purchases at the same time by multiple users. For this reason reserves the possibility, once the order has been received, to check the availability of the property and, in the case of unavailability, to promptly notify the non-acceptance of the order.

4 Cancelling Orders

4.1 The order can be cancelled within 24 hours following online purchase. To communicate you must send an e-mail to info@petali& specifying the reasons for cancellation (as attested by the posting date). On receiving the communication, will acceptance reserves the cancellation of the order.

In the event that the goods have already been passed onto the shipper, the ability to cancel an order will need to be verified individually-, to verify the possibility to make changes or cancel your order please send an email to info@petali& or telephone.

5 Methods of payment

5.1 All prices quoted in our catalogue are inclusive of VAT unless otherwise specified. All prices shown are without shipping costs.

5.2 Orders may be placed with payment by credit card through PayPal gateway. For further need or mode, which Bank Transfer, please contact us by email at info@petali&

PayPal: PayPal is the online payment system for those who want a quick delivery of the ordered material with a few clicks to complete the payment in complete safety. By using PayPal we receive the payment instantly, so that we can process your order immediately. By choosing PayPal as a payment method you are able to use all of the most popular payment methods: Credit Cards, American Express or use of funds from your PayPal account. In the event of cancellation, either by the Customer or in the event of non-acceptance of the same by Petali&Sorrisi, in no case Petali&Sorrisi can be held liable for any damages, direct or indirect, caused by delayed-release by PayPal. More information on the website

6 Processing time

6.1 The processing times depend on the availability of goods ordered and the mode of

payment choice. Orders containing items available immediately from stock will be processed during the day and delivered to the courier the next day.

6.2 As indicated in paragraph 3.4 The term “available” at the time the product is viewed purely indicative, given the possibility of multiple purchases at the same time by multiple users. Therefore can not be held responsible for any delay in delivery of products requested and not yet available in the catalogue.

7 Methods and Shipping Costs

7.1 Shipments are made of the goods ordered from our warehouse to the addresses indicated in the order by courier or through physical shop sales by the customer.

7.2 Upon delivery of the goods by the carrier, the customer is required to check:

  • that the number of packages delivered corresponds to what is indicated in the transport document;
  • the packaging is not damaged, wet or otherwise altered.

Any damage in the packaging and / or the product or the mismatch in the number of packages or details, must be immediately notified, the word “AGREE WITH RESERVE” on the delivery receipt of the courier stating “THE REASON” of this reserve (es. reserve agree with damaged package).

Once signed, the Courier, the Customer may not oppose objection on the external characteristic of the delivered goods.

7.3 Damage to the parcel not Visible: In order to obtain a refund from the company transporter in the case of damage that is not visible on the package, you must notify our staff within 3 days of delivery, or loses any right of a claim

8 Guarantees

8.1 The images used in our catalogue are purely illustrative and are used by Petali&Sorrisi only as a reference. The photographs may not accurately depict the actual products -design and colurs may vary.

9 Right to withdrawal

9.1 In accordance with article 64 and following of Legislative Decree no. N. 206/2005, if the customer is a consumer (ie a person who buys goods for purposes not related to his professional activity, or does not indicate the purchase order form a reference to VAT), is entitled to withdraw from the purchase contract for any reason, without penalty and except as described in paragraph 9.2.

9.2 The right of withdrawal is subject to the following mandatory conditions:

  • The law applies to the product purchased in its entirety;
  • the shipping costs for the return of the goods shall be borne by the customer;
  • the returned goods until the certificate of receipt from our warehouse has been issued is under the responsibility of the customer;
  • if the goods are damaged during shipping, will notify the Customer (within 5 working days of receipt of the goods in their stores), to enable him to file a timely complaint against the carrier used choice and to obtain reimbursement of the value of the goods (if insured); in this case, the product will be made ​​available to the Customer to return, simultaneously cancelling the request for withdrawal;
  • Petali&Sorrisi is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments;
  • the property subject to the right of withdrawal must be within our warehouse within 10 days from the date of the solar return authorization, after that date the shipment will be rejected.